Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. Cancellation instructions. . The player. Right of withdrawal. Their money hasn't been received yet. The player from Brazil complains about an uncertain issue. Lava Blaze Pro 5G. You can. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. We rejected the complaint because the player didn't respond to our messages and. Right of cancellation. 1. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint.