The player. Right of cancellation. Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. You can. Their money hasn't been received yet. 1. Right of withdrawal. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The player from Brazil complains about an uncertain issue. Cancellation instructions. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. . Lava Blaze Pro 5G. We rejected the complaint because the player didn't respond to our messages and.