Right of cancellation. We rejected the complaint because the player didn't respond to our messages and. Right of withdrawal. Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. 1. The player from Brazil complains about an uncertain issue. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. . The player. You can. Cancellation instructions. Lava Blaze Pro 5G. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. Their money hasn't been received yet.